FAQs: Bookings and Rental Management
Find quick answers about booking, check-in, deliveries, and house rules. Questions? Call +1 (778) 872-1669.
Frequently Asked Questions
- Are early check-ins possible?
Early check-in requests depend on our cleaning schedule and availability. If there are back-to-back bookings, our team needs time to prepare the property to our standards. Contact us closer to your arrival date to check availability. If the home is ready earlier than expected, we will let you know.
- How much is the upfront deposit?
A 10% deposit is required at the time of booking to secure your reservation.
- Can I order packages to the property address?
Yes. Guests are responsible for monitoring deliveries and collecting packages promptly. We are not responsible for lost, stolen, or delayed packages.
- When will I receive the property address and check-in instructions?
You will receive the full address and detailed check-in instructions one day before your scheduled check-in date.
- Are there any rules guests must follow during their stay?
Yes. To ensure a comfortable stay and maintain the property, please follow these rules:
- No smoking inside the property
- No parties or events
- No extra overnight guests beyond the reservation
Violation of these rules may result in a $500 rule-breaking fee.